Communication Terms: Text Messages and Phone Calls

1. Who these terms cover

These Communication Terms apply to text messages (SMS and MMS) and phone calls sent by TRC Logistics LLC, 3430 E Russell Rd, Unit 301-87, Las Vegas, NV 89120 ("TRC Logistics," "we," "us" or "our"), including messages and calls sent under any of our brands:

• Synchron Permits (synchronpermits.com): oversize and overweight permitting and routing services.
• Synchron Safety (synchronsafety.com): trucking safety and compliance services.
• Any other brand or product that TRC Logistics operates now or in the future and that links to these terms.

Every message identifies the brand sending it, for example "Synchron Permits:" or "Synchron Safety:", so you always know who is contacting you. These terms apply in addition to the service agreement, account terms or order terms of the brand you do business with.

2. Messaging programs

Each brand runs its own messaging program. Opting in to one brand does not automatically opt you in to another.

Program	Purpose	Support line
Synchron Permits Alerts	Permit orders, route deliverables, amendments, account and billing notices	(984) 293-8503
Synchron Safety Alerts	Safety service tasks, document requests, compliance deadlines, account and billing notices	(702) 342-8117
TRC Logistics Notices	Corporate account, contract and billing notices that apply across our brands	(702) 500-0979

3. What we send

Service and account messages (informational)

When you opt in, we may contact you about the products and services you use, including:

• Order and service status: permit submissions, approvals, route maps, amendments, delays and required actions.
• Document and information requests: missing files, signatures, driver or vehicle records, and follow-up questions on open work.
• Compliance reminders: upcoming expirations, renewals, filing deadlines, audit preparation tasks and consultation or appointment reminders.
• Subscriptions and billing: invoices, payment confirmations, failed or upcoming payments, plan changes, renewals and cancellations.
• Product and service updates: changes to a service you use, new features in your customer portal, service hours and planned outages.
• Security: one-time passcodes, login alerts and account security notices.

Marketing messages (separate consent only)

We send promotional texts or calls, such as special offers, new services or event invitations, only if you give separate, express written consent for marketing, for example by checking a separate, unchecked box. Agreeing to service messages does not sign you up for marketing.

4. How you give consent

You opt in by providing your mobile number and agreeing to receive messages through one of these methods:

• Checking an unchecked consent box on a website form, order form or account sign-up for one of our brands.
• Signing a service agreement or consent form (paper or electronic) that includes this consent.
• Texting a keyword such as START to a brand's number.
• Giving verbal consent on a recorded call for service and account messages. Marketing consent is always obtained in writing.

Consent is not a condition of purchase. You can buy any of our services without agreeing to receive text messages or automated calls. When you opt in to a program, we send one confirmation text that names the brand, describes the messages, and explains message frequency, rates, HELP and STOP.

By opting in, you confirm that you are at least 18 years old and that you are the account holder or an authorized user of the mobile number provided.

5. Phone calls and automated calls

With your consent, we and our brands may call you at the number you provided. Calls may be placed by a person, by an automated dialing system, or may use a prerecorded or artificial voice, including an AI-generated voice, to deliver service and account information such as order status, reminders and billing notices.

• Automated or prerecorded calls that include marketing are made only with your prior express written consent.
• Prerecorded and artificial-voice calls identify the brand at the start of the call and, where required, give you an automated way to opt out during the call.
• Calls with our team may be recorded or monitored for quality, training and record-keeping. We tell you at the start of the call when a call is recorded.
• You can ask us to stop calling you at any time. See Opting out.

6. Frequency, timing and rates

• Frequency varies with your account activity. During an active order or service task you may receive several messages in a day. When nothing is happening on your account, you may receive none.
• Timing: we avoid non-urgent messages and calls before 8:00 AM or after 9:00 PM in your local time. Time-sensitive service alerts you requested, such as a permit issued for a load departing that night or a security code, may be sent outside these hours.
• Message and data rates may apply according to your mobile plan. Charges may differ if you receive messages while outside the United States. Your carrier bills these charges, not us.

7. Opting out (STOP)

You can stop text messages at any time by replying with any of these words to a message you received from us:

• STOP
• STOP ALL
• UNSUBSCRIBE
• CANCEL
• END
• QUIT
• REVOKE
• OPT OUT

• We will send one final text confirming you have been unsubscribed, and no further texts from that program will be sent.
• Replying STOP stops messages from the brand program that texted you. Reply STOP ALL, or tell us, to stop texts from every TRC Logistics brand.
• You can also opt out of texts or calls by any reasonable means, including telling us on a call, emailing a brand, or calling or writing to us using the details in Contact us. We honor these requests promptly and no later than the period required by law.
• To opt back in, reply START or UNSTOP, or give consent again through one of the methods in How you give consent.

If you opt out, you will still be able to use our services. Some updates will then reach you only by email, in your customer portal, or when you contact us.

8. Getting help (HELP)

Reply HELP or INFO to any message to receive the brand name, a support phone number and email, and opt-out instructions. You can also contact the brand directly:

• Synchron Permits: (984) 293-8503, synchronpermits@gmail.com
• Synchron Safety: (702) 342-8117, synchronsafety@gmail.com
• TRC Logistics LLC: (702) 500-0979

9. Sample messages

Examples of the messages our programs send:

Synchron Permits: You're subscribed to permit and account alerts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

Synchron Permits: Your permit for order #1048 (TX, NM) has been issued. Route map and provisions are in your dashboard. Reply STOP to opt out.

Synchron Safety: Reminder: the medical card for driver J. Smith expires in 14 days. Please upload the new card to keep the DQ file current. Reply STOP to opt out.

Synchron Safety: Your monthly subscription payment of $450.00 was received. Thank you. Reply STOP to opt out.

Synchron Permits: Help: call (984) 293-8503 or email synchronpermits@gmail.com. Msg & data rates may apply. Reply STOP to opt out.

Synchron Permits: You have been unsubscribed and will receive no further messages. Reply START to resubscribe.

10. Privacy of your mobile information

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• Text messaging opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages and calls (such as our messaging and telephony platforms), who may use it only to provide that service to us.
• We do not sell your phone number or your consent records.

For more on how we collect, use and protect information, see our Privacy Policy.

11. Your responsibilities

• Give us a mobile number that belongs to you or that you are authorized to use, and keep it up to date in your account.
• Tell us right away if your number changes, is disconnected or is reassigned, so messages about your account do not reach someone else.
• If you give us the number of another person, such as a driver or dispatcher, you confirm that person has agreed to receive these messages.
• Do not rely on text messages as your only record. The issued permit, filed documents and your customer portal control over any text summary.

12. Carriers and delivery

Text messages are delivered through U.S. wireless carriers. Wireless carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier, device and coverage, and we cannot guarantee that every message will arrive or arrive on time. Messages are provided as a convenience; do not use them for emergencies.

13. Applicable laws

We design our messaging and calling practices to follow the Telephone Consumer Protection Act (TCPA), FCC rules, the CTIA Messaging Principles and Best Practices, and applicable state laws. If you believe you received a message or call without your consent, contact us and we will investigate and correct it.

14. Changes to these terms

We may update these terms from time to time. We will post the updated version on this page with a new "Last updated" date. If we make a material change to how we use your consent, we will notify you by text or email before it takes effect, and we will not use your existing consent for a new purpose, such as marketing, without asking you again.

15. Contact us

Questions about these terms, or want to report a message you did not request?

TRC Logistics LLC
3430 E Russell Rd, Unit 301-87
Las Vegas, NV 89120
Phone: (702) 500-0979